Privacy Policy

1. Introduction

Welcome to DharmaJyoti. We respect your privacy and are committed to protecting the personal information that you provide while using our website, Kundali services, Puja services, products and related services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how it may be shared with service providers, and the choices available to you.

By using DharmaJyoti services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on the service you use, DharmaJyoti may collect the following information:

Contact Information

• Full name
• Email address
• WhatsApp/mobile phone number

Kundali Information

• Date of birth
• Time of birth
• Place of birth
• Language preference
• Other information voluntarily entered for preparation of a Kundali

Payment and Order Information

• Order or transaction reference
• Payment status
• Payment amount and currency
• Payment method or payment-related information provided by the payment service provider

DharmaJyoti does not need to collect or store your complete card, bank account or UPI credentials when such information is processed directly by the applicable payment service provider.

Reviews and Feedback

• Rating and review text
• Optional photographs or documents that you choose to attach to a review

Technical Information

We may also receive limited technical information such as browser type, device information, IP address, pages visited and basic website interaction information where required for security, functionality and website operations.

3. Why We Use Your Information

Your information may be used for the following purposes:

• To register and manage your DharmaJyoti service request.
• To prepare and generate your personalised Kundali.
• To verify your WhatsApp number using OTP verification.
• To communicate with you regarding your order or service.
• To deliver your Kundali PDF through the available delivery method, including WhatsApp where applicable.
• To process and verify payments and orders.
• To provide customer support.
• To receive and manage customer reviews and feedback.
• To improve our website, services and customer experience.
• To prevent fraud, misuse, unauthorised activity and security threats.
• To comply with applicable legal and regulatory requirements.

4. WhatsApp and OTP Verification

Where WhatsApp verification is required, your mobile/WhatsApp number may be used to send an OTP for verification.

After successful verification, your WhatsApp number may also be used for service-related communication and delivery of your Kundali PDF where that delivery option is available.

5. Payment Services

Payments may be processed through third-party payment service providers. When you make a payment, certain transaction information may be processed by the relevant payment provider in accordance with its own privacy policy and terms.

DharmaJyoti uses payment information primarily for order creation, payment verification, reconciliation, customer support and related business records.

6. Sharing of Information

DharmaJyoti does not sell your personal information.

Information may be shared with or processed by trusted service providers where reasonably necessary to provide the requested service, including:

• Website and hosting service providers
• Payment processing providers
• WhatsApp/Meta messaging services
• Cloud or data storage providers
• Technology and infrastructure providers
• Professional or legal advisers where necessary

We may also disclose information where required by applicable law, regulation, court order, governmental authority or to protect the rights, safety and security of DharmaJyoti, our customers or others.

7. Kundali and Birth Information

Birth information such as your date, time and place of birth is used to calculate and prepare your requested Vedic Kundali and related interpretations.

We treat this information as customer-provided service information and use it for the purposes described in this Privacy Policy.

8. Reviews and Uploaded Attachments

If you voluntarily submit a review, rating, photograph or document, DharmaJyoti may store that information for customer feedback, service-improvement and review-management purposes.

Please do not upload documents or photographs containing sensitive personal information unless it is necessary for your review or service request.

DharmaJyoti may remove content that is unlawful, abusive, misleading, offensive or unrelated to the service.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction and business records, resolving disputes, preventing fraud and complying with applicable legal obligations.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable legal and operational requirements.

11. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to information held about you, requesting correction of inaccurate information, requesting deletion where applicable, or withdrawing consent where processing is based on consent.

You may contact DharmaJyoti using the contact information below for privacy-related requests.

12. Cookies and Similar Technologies

DharmaJyoti may use cookies or similar technologies where necessary for website functionality, security, analytics or improving user experience.

Your browser may provide controls for managing or disabling cookies. Disabling certain cookies may affect some website functionality.

13. Third-Party Websites and Services

DharmaJyoti may contain links to third-party websites or use third-party services. Those third parties may have their own privacy policies and terms.

DharmaJyoti is not responsible for the privacy practices of independent third-party websites or services. We recommend reviewing their privacy policies before providing personal information.

14. Children's Privacy

DharmaJyoti services are not intentionally designed to collect personal information from children without appropriate involvement or consent of a parent or lawful guardian where required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised "Last Updated" date.

16. Contact DharmaJyoti

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